To qualify for participation in the Bureau's Customer Care/Membership Identification Program, the BUSINESS must first be an approved member of the BBB. Companies who are non-profit soliciting organizations such as lobbying groups, charities, etc. cannot participate in the program. Finally, the BUSINESS must pay the appropriate program fees and agree to abide by, in addition to the standard membership requirements, the terms and conditions as set forth in a separate Care/MIP agreement.

The BUSINESS must agree that all disputes arising between it and its customers shall be submitted to binding arbitration under the Better Business Bureau's Rules of Arbitration (binding) and applicable state law. The BUSINESS therefore must agree to resolve its customer's disputes in accordance with BBB Membership Standards and applicable dispute resolution rules. This is conditioned on the fact that prior to entering the arbitration stage, the BBB's traditional conciliation and mediation attempts have been exhausted.

This program applies to disputes between the BUSINESS and its customers regarding marketplace transactions. It does not extend to disputes alleging criminal violations, wage or labor disputes, mental anguish, punitive damages, personal injuries, to disputes which may not be arbitrated under law or claims that do not directly relate to the product or service involved.

Any claim presented must be done so within one year of the transaction, or within the warranty period, whichever is longer. The agreement must be in force during the time of the transaction for any claim to be processed.

This program applies to all disputes received by the BBB up to thirty days following written notice to terminate this pledge and/or membership by either the BBB or the BUSINESS.

In consideration of the BUSINESS's commitment to arbitration, the BBB agrees to permit the BUSINESS to use the program logo or identifying statement in advertising provided that: